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TENANT SERVICES

 WHAT SETS US APART

Fairchild offers its tenant’s a broad spectrum of property management services tailored towards maximizing tenant living and working conditions. These services include, but are not limited to:
  • Online access to application and lease contracts. This is particularly useful for our future tenants moving in from out of the area. 
  • Easy online access to pay rent and utilities and to submit maintenance requests.
  • We offer new applicants the ability to view apartments remotely via Facetime.
  • Timely and accurate tenant billing.
  • Quick response time to address tenant needs including any necessary repairs, accounting issues and general questions.
  • On-going property improvement programs.
  • 24 hours a day, 7 days a week emergency response availability.
  • Absolute commitment towards customer service with a smile.

Online Portal Tenant Handbook Important Forms

Maintenance 

Request for Repair
You can request for repair by visiting the website and clicking on “Maintenance Request” this will lead you to a page where you can leave detailed information as to what needs attention along with your contact information. We do have a request for repair form that we’d like completed with your signature that will prompt us for permission to enter should you not be home. You can find this form on the website or by calling the office at (831) 233-3841.
  • Fairchild Property Management will assign a vendor or maintenance technician to assess your repair
  • If you are not available to be at your residence for repairs, with your permission we will provide the vendor with a key to complete required work
  • Someone will contact you to arrange an appointment time. Once the appointment has been set please allow a 2-4 hour for vendor to arrive. 
  • If you make an appointment to be present while the work is being completed and are not home and miss the appointment you will be charged 
  • After the repair if the problem arises again please let the office know so we can have that vendor revisit the issue in a timely fashion

Emergency Maintenance 
An emergency is a life-threating situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc.: 
  • Emergencies causing immediate danger such as fire, call 911
  • Emergencies involving gas call the gas company PG&E (800) 743-5000 and if necessary, 911
  • Emergencies involving IMMEDIATE electrical danger, call the utility service PG&E (800) 743-5000 and/or 911
  • After contacting one of the above sources please call Fairchild Property Management. If it is during normal business hours call (831) 233-3841 if it is after business hours you can call the same number, (831) 233-3841 and follow the prompts to be directed to our emergency maintenance line
  • An emergency is not considered non-working dishwasher, non-working heater, sprinklers, etc. Fairchild Property Management recognizes this is important and will make it a priority with vendors to have these addressed accordingly. 

Tenant Renovations/Alternations
Fairchild Property Management asks that tenants do not do repairs or alterations. This is something you signed and agreed to in your lease/rental agreement. Any reasonable accommodations will need to be discussed with the owner. 


Tenant Maintenance responsibilities 
The property owner has a duty to maintain your residence to uniform codes of safety for landlord/tenant law. We want you to report maintenance items. We ask that you do not use Drano to attempt to fix drainage issues, we have found that this method does not work. We kindly ask that you report issues as soon as they are apparent, problems do not get better if they are not treated in a timely manner.
Listed below are some items that are the tenant’s responsibility –
  • Replacing light bulbs to the correct size
  • Replacing smoke alarm batteries
  • Replacing furnace filters, if applicable, every three months
  • Reporting all necessary repairs
  • Reporting non-functioning smoke alarms if batteries do not resolve the issue
  • Normal insect and rodent control 
  • Spot cleaning carpets if you stain the floor
  • Reporting malfunctioning irrigation systems or sprinklers
  • Disposal of all garbage in proper receptacles for weekly pick up service



Pet Policy 

Dog 
  • Maximum Pet (per apartment) – 1 *restrictions apply – see leasing office
  • Maximum Weight – 35 pounds
  • Monthly Pet Rent - $75.00
  • Pet Deposit (non-refundable) - $500.00


Cat
  • Maximum Pet (per apartment) – 1 *restrictions apply – see leasing office
  • Maximum Weight – None specified 
  • Monthly Pet Rent - $50.00
  • Pet Deposit (non-refundable) - $250.00

Pet Restrictions
Acceptable animals include domestic cats and dogs (At owners’ discretion. *Restrictions apply.) Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepard, Great Dane, Pit Bull (American Staffordshire Terrier, American Put Bull Terrier, Staffordshire Bull Terrier, Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. All animals must be authorized by management. Please see leasing office for details. 

Service Animals
Any person with a service animal or emotional support animal will need to supply corresponding documentation as well as have our verification form completed by your doctor. See office for forms. 

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